AI-Driven Automation and Digitization in India
AI-driven automation and digitization are providing intangible benefits to organizations in India by facilitating zero-touch processes, which reduce friction across various industries.
Zero-Touch Operations
- These operations run end-to-end with minimal or no human intervention through automation, AI, and integrated digital systems.
- Significant improvements have been noted in several sectors like finance, IT, healthcare, manufacturing, and citizen services.
- A Deloitte study highlights productivity gains and cost savings of 65% in the BPM/ITeS industry due to low-touch operations.
- Customer satisfaction improved by 25% and revenue grew by 10% with the deployment of AI chatbots and voice bots.
India's Digital Public Infrastructure
- UPI and Digi Yatra: Successful examples of zero-touch operations.
- UPI processed ₹23.49 lakh crores across 16.58 billion transactions in October 2024, showing a 45% annual growth.
- Digi Yatra app simplifies air travel by enabling contactless and paperless airport entry, saving resources and time.
Telecom Sector and eSIM
- eSIM: Gaining traction among telecom operators and IoT users for seamless connectivity.
- India's eSIM growth is slow, with only about 10% of smartphones supporting it compared to 70% in the US.
Humanoid Technology and Robotics
- Companies like Reliance Jio and Addverb are advancing in humanoid tech, aiming to launch AI-driven humanoid robots in 2025.
- Robotics in manufacturing increases precision, efficiency, and safety, offering a strategic realignment of human labor.
Challenges for MSMEs
Despite the benefits, India's 113 million MSMEs face challenges in adopting robotics due to lack of capital and technology skills. However, long-term benefits like higher production and improved quality controls could offset initial investments.
