Transformation in the Banking Sector
The banking sector is experiencing significant changes driven by the dissolution of traditional boundaries and stronger ties with global markets. This transformation is prompting increased regulatory scrutiny and demanding banks to manage complex operations and build a workforce skilled in both domain expertise and advanced technology.
Evolving Customer Expectations
- Banks are required to offer hyper-personalised products and services.
- Competition arises from fintech, big tech, telecom, and e-commerce sectors integrating core banking products.
Emerging Banking Models
- Banking-as-a-Service (BaaS)
- Banking-as-a-Platform (BaaP)
- Embedded Finance
- Open Banking
These models drive cross-sector collaboration for innovation and growth, with banks at the center of multi-party partnerships.
Outsourcing and Strategic Partnerships
Outsourcing has become crucial for brand strength and risk management. A Deloitte study indicates that about 70% of financial services firms partner with startups and niche providers to quickly adopt new capabilities.
- Partnerships enhance operational agility and improve areas like:
- Customer acquisition and onboarding
- Regulatory compliance
- Marketing and cross-selling
- Strategic partnerships allow banks to leverage tech advancements like AI and data science.
Governance and Partnership Frameworks
- Robust frameworks are essential for alignment, due diligence, and operational excellence.
- Partnership agreements should include effective governance and operating models.
- Regular reviews and advanced data tools help ensure performance meets both financial and non-financial KPIs.
Keys to Successful Partnerships
- Commitment, clear strategic goals, and shared objectives.
- 360° understanding of each partner’s capabilities and needs.
- Embrace broader ecosystems for sustained value and innovation.
By fostering deep partnerships with strategic players, banks can deliver exceptional value and remain at the forefront of industry innovation.
