Passport Seva Programme (PSP) Version 2.0
The Ministry of External Affairs has launched an upgraded version of the Passport Seva Programme aimed at enhancing passport services for citizens both in India and globally. This rollout includes several key components and advancements.
Key Features of PSP V2.0
- AI-powered Assistance: Integration of chat and voice bots to assist citizens with application processes, enquiries, and grievances.
- Wide Implementation: Successfully implemented in all 37 passport offices in India, 93 Passport Seva Kendras (PSKs), and 450 Post Office Passport Seva Kendras (POPSKs) as of May 26, 2025.
- Global Reach: Global Passport Seva Programme (GPSP V2.0) launched across Indian Embassies and Consulates worldwide on October 28, 2025.
E-passports
- Hybrid Design: Combines paper and electronic elements, enhancing security and international compliance.
- Technology Integration: Features an embedded Radio Frequency Identification (RFID) chip and an antenna.
- International Standards: Data storage and security adhere to International Civil Aviation Organization (ICAO) standards.
User Experience Enhancements
- Improved Online Platform: New website and mobile app offering auto-filled forms, simple document uploads, and online payments via UPI or QR codes.
