Key digital and capacity-building initiatives of the Department of Personnel & Training reflect the government’s emphasis on digital governance and capacity building.
- New Features on iGOT Karmayogi Portal
- iGOT AI Sarthi for intelligent discovery of relevant learning resources,
- iGOT AI Tutor for personalised in-course support etc.
- Karmayogi Digital Learning Lab 2.0: A next-generation facility designed to produce high-quality digital learning content using augmented reality (AR)/virtual reality (VR), gamification and interactive simulations.
Role of Digitization in Citizen Centric Administration
- Transforming Public Administration: Digitization replaces rigid, paper-based bureaucracy with agile, technology-driven governance systems enabling faster decision-making.
- Enhancing Service Delivery: Online platforms provide anytime-anywhere access to public services, reducing delays, physical visits, and procedural complexity.
- Strengthening Citizen Engagement and Participation: Digital tools enable two-way interaction through feedback portals, consultations, and grievance systems.
- Citizen-centric digital services mirror private-sector efficiency through mobile access, real-time updates, and personalization.
- Increasing Accountability, and Trust: Digitization creates traceable digital records and audit trails, reducing discretion and corruption.
- Improving Administrative Efficiency and Reducing Costs: Automation of routine tasks cuts bureaucratic delays, errors, and operational expenses.
- Data-Driven Governance: Digital systems generate actionable data that supports evidence-based policymaking.
