Remarks were made while addressing Karmayogi Sadhana Sapta 2026 that coincides with foundation day of Capacity Building Commission (CBC) and five years of Mission Karmayogi.
- Mission Karmayogi, launched in 2020, focusses on training and capacity building of civil servants through its iGOT Karmayogi platform.
- Capacity Building Commission under Mission Karmayogi aims to harmonize training standards, create shared faculty & resources and supervise Central Training Institutions.
About Citizen-Centric Governance
- Meaning: It aims at offering citizens’ welfare and satisfaction to provide good governance, critical for any government-local, state or national.
- The concept is intricately linked with good governance and puts citizens at the core of good governance.
- It is not only concerned with citizen-oriented service and improved policy delivery, but it gives larger role to the citizens.
- Pre-Requisites of citizen centric governance: Sound legal framework; Robust institutional mechanism for implementation of laws; Competent personnel staff; right policies towards decentralization, delegation, and accountability, etc.
Key Initiatives taken towards Ensuring Citizen Centric Governance
- Sevottam Model: Conceived in 2006 by Department of Administrative Reforms & Public Grievances (DARPG), Ministry of Personnel, Public Grievances and Pensions.
- Includes three modules namely Citizen’s Charters, Public Grievance Mechanism, Service Delivery Capability.
- Decentralisation: Adoption of Panchayati Raj system; Social audit undertaken by PRIs, etc.
- Maximum Governance, Minimum Government: Implemented on Ground through initiatives like Ease of doing business reform; rehaul of obsolete laws; e- governance initiatives like DigiLocker, UMANG App, etc.
- Others: Right to Information Act, 2005; Computerised Public Grievances Redressal and Monitoring System (CPGRAMS) for grievance redressal, etc.
