SC overruled National Consumer Disputes Redressal Commission (2007) judgment which ruled services rendered by lawyers are covered under CPA 1986 (re-enacted in 2019).
- Professionals have to be treated differently from persons carrying out business and trade and are not under the purview of the CPA.
- The bench also requested CJI to revisit VP Shantna's (1995) judgment which held that doctors and medical professionals can be held liable under the CPA.
About CPA
- CPA 1986 was enacted to provide for better protection of the interests of consumers and establishment of consumer protection councils for the settlement of consumer disputes, etc
- CPA 2019 replaced the CPA 1986 and strengthened the provisions for consumer protection.
Key Features of CPA 2019
- Broadened the definition of ‘consumer’: Included persons who buy/avail of goods/services online/through electronic means.
- Established Central Consumer Protection Authority: A central authority to promote, protect, and enforce consumer rights (refer to infographic).
- Streamlined Dispute Redressal Mechanism: Enables mediation and alternative dispute resolution mechanisms & e-filing of complaints.
- Product Liability Action: against manufacturers, service providers, etc.
- Provides specific measures to prevent unfair trade practices in e-commerce and direct selling sectors.
