According to the latest NASSCOM-Zinnov report, India’s total GCCs are estimated at 2,117.
- These centres employ over 2.3 million professionals and generate revenues nearing $100 billion.
- 1,200+ GCCs in India have AI/ML capabilities and India has become second largest employer of enterprise AI talent globally.
About GCCs
- These are offshore units set up by companies to deliver a range of services for their parent organisations.
- GCC’s areas of expertise include information technology, research and development, customer support, and other business operations.
- Enablers for GCC Growth: Strong infrastructure, skilled workforce, innovation ecosystem, startup support, favourable policies (such as GENESIS, Startup India, Future Skills Prime, SEZ Reforms) etc.
- Significance: Contribution to economic growth, employment creation, fosters innovation and R&D, adoption of global standards and boost local economies especially in Tier-II and Tier-III cities.
Challenges with GCCs
- Executive Support: Lack of executive sponsorship and long-term management backing.
- Operating Model: Fragmented processes, unclear ownership and weak GCC structure.
- IT Services Overlap: Concerns exist over increasing overlap and competition between GCCs and traditional IT services companies.
- Others: Widening talent gaps, cyber threats, fiscal pressures etc.
